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Lions Tour 2025 – Wallabies Travel booking terms and conditions
Please read the following Terms and Conditions carefully before purchasing a Wallabies Travel Package. By placing a booking with Wallabies Travel, you agree to be bound by each of the provisions of these Terms and Conditions (the "Terms and Conditions").
References to "Wallabies Travel", "us", "we", and "our" are to Sports Travel and Hospitality Australia Pty Ltd ABN 11 638 319 543 (trading as Wallabies Travel), and references to "you" are to you as the customer that purchases (or otherwise obtains or uses) a Wallabies Travel Package.
KEY PAYMENT TERMS
Your deposit of 40% is payable at the time of booking and is non-refundable except in the case of cancellation pursuant to clauses 2.5, 7.3 or 18.3.
NOTE: In the event that you cancel your booking, the cancellation fees in clause 5.2 will apply.
Definitions
In these Terms, the words and expressions set out below shall, unless the context otherwise requires, have the following meanings set out in Appendix 1 of these Terms and Conditions:
1.1 Age: You must be at least 18 years old to purchase a Wallabies Travel Package.
1.2 Lead booker: If you are making a booking for more than one person, the person submitting the online booking and/or who signs the booking form is the "lead booker". The lead booker is responsible for:
(a) Making full payment on the price of the Package(s) purchased, including any insurance premiums and cancellation or amendment charges;
(b) Keeping all other people for whom the booking is made fully informed, as all documents and information regarding the Package will be sent to the lead booker; and
(c) Procuring that all other people for whom the booking is made understand, agree to and comply with the provisions of these Terms and Conditions. For the avoidance of doubt, the lead booker shall be responsible for any breach of these Terms and Conditions by any other person for whom the booking is made or to whom the lead booker makes a Package available.
1.5 Insurance: You must purchase adequate travel insurance for you and all other members of your party at or around the time of purchasing your Wallabies Travel Package and in any case prior to departure on your travel date. Subject to clause 5, Wallabies Travel will not be liable to provide a refund or cancel your booking if for any reason you are unable to utilise the Wallabies Travel Package other than for a reason attributable to Wallabies Travel.
1.6 Consent to photos: Photographers and film makers may be in attendance on tour and may capture your image. It is a condition of purchase of a tour Package that you consent to being photographed, filmed, identified and/or otherwise recorded by Wallabies Travel and/or Rugby Australia. Such persons, without payment, shall have the right to use any such photographs, film or recordings both during and after the relevant tour, for the maximum duration permitted under the applicable laws and, when applicable, at least until they are in the public domain, in any content format and through any media or technology whether now existing or created in the future and whether such use is commercial or non-commercial, including without limiting the foregoing, for the purposes of marketing our services in brochures and/or on any website.
1.7 Event organiser Terms and Conditions: you must comply at all times with the relevant Terms and Conditions of the organiser of the Event or the operator of the venue where the Event is taking place.
1.8 You will be responsible for any damage or loss caused by you or any member of your group during your time away.
1.9 You must make full payment direct to the accommodation or other service supplier in respect of the damage or loss you or your group have caused. You will also be required to compensate us for any subsequent claims brought against us as a result of your actions.
1.10 You will reimburse us in full and on demand any costs or damages suffered by us as a result of any act or omission of you or any member of your group.
2.1 All prices are stated in Australian Dollars per person (accommodation is on a "twin-share" basis) and include any applicable GST.
2.2 Prices are based on payment by internet banking electronic funds transfer, credit / debit card, or cheque.
2.3 Please note that for contractual reasons, the Package price cannot be itemized. The Package price only includes the services specified in your itinerary. Any personal incidental costs incurred during travel are excluded.
2.4 Each amendment made to the booking within 100 days of the travel date will incur an amendment fee of $100 per amendment per person, in addition to any fees charged by suppliers. No changes are permitted within 14 days of the travel date.
2.5 Prices are based on supplier costs, exchange rates, taxes, levies, and surcharges at the time of publication. Prices are subject to change due to currency fluctuations, inflation and/or increase in supplier costs and regulatory charges at any time until full payment is received. If we advise you that the price of the Package(s) has changed substantially pursuant to this clause 2.5, you have the right to cancel your booking in accordance with clause 5.4 and we will refund your deposit to you.
3.1 Pursuant to these Terms, you can place orders for the purchase of package(s) from us, and we will provide the number and type of package(s) ordered by you and accepted by us.
3.2 Numbers available for purchase for each type of package are limited. The number of packages per Games Event that you may purchase will be determined by us in our sole discretion.
3.3 Upon the dispatch of a Confirmation by us to you and receipt of the deposit and/or full payment in accordance with clause 3.5, a sale-and-purchase agreement for the type and number of package(s) as explicitly stated in the confirmation email shall be deemed concluded between us and you. We shall be under no binding commitment to provide any package in relation to an order for purchase, unless and until we dispatch a confirmation email to you, and we have receipt of the applicable deposit and/or full payment by you in accordance with clauses 3.3 and 3.4.
3.4 Payment for your booking must be in accordance with the payment plan under this clause 3.4:
|
Payment due date |
Payment amount due |
|
Upon Booking (if booked more than 12 months prior to the first Lions Match) |
40% |
|
01 February 2025 |
60% |
3.5 100% payment is due at the time of booking (along with confirmation of travel insurance purchased) if you place your booking on 01 January 2025.
3.6 Payments can be made by internet banking electronic funds transfer, Visa, Mastercard, or American Express. Please note that a credit card service charge of:
3.7 If you pay by internet banking, please quote your booking reference and surname or invoice number to enable us to allocate your payment correctly.
3.8 If we have not received payments within the timeframes outlined above, we reserve the right to cancel your booking as outlined in the clause 5 section below.
4.1 All cancellations must be requested in writing to [email protected] from the lead booker, and are only effective from the date they are received by our office.
4.2 The following scale of cancellation fees will apply from the date the request to cancel is received in accordance with clause 5.1:
|
Time before departure |
Cancellation fee as a % of the total travel Package price retained |
|
More than 12 months |
40% |
|
12 months or less |
100% |
4.3 Most of our arrangements with suppliers are non-refundable and we are under no obligation to pursue any of our suppliers for refunds.
4.4 Except as provided under clause 7.3, if you cancel your booking for any reason the applicable cancellation fee, as outlined in clause 5.2, will be retained by Wallabies Travel and is non-refundable.
4.5 Should you decide to cancel under clause 7.3, you must exercise your right to do so within 14 days of the issue date printed on your revised invoice. On receipt of your notification that you wish to cancel you will be entitled to a full refund of the monies paid by you to us and we will have no further liability to you.
5. Unused services
5.1 Without limiting any other provision of the Terms and Conditions relating to refunds or cancellation, refunds will not be provided where for any reason, including without limitation due to illness or personal choice, you do not utilise part of or all of the Package inclusions. Refunds may be given on a case-by-case basis on compassionate grounds at Wallabies Travel’s discretion.
6. Changes by us
6.1 Because Packages are planned several months in advance, we may occasionally need to make changes to Package inclusions. We reserve the right to make changes to your itinerary at any time.
6.2 We will advise you of changes at the earliest possible date.
6.3 Some suppliers of the services included in your Package reserve the right to cancel or amend the services they provide. As such, Wallabies Travel will use reasonable endeavours to provide alternative services, however we cannot be held responsible for any such changes imposed by the supplier.
7. Tour group sizes
7.1 Prices and arrangements have been made based on minimum group sizes. Completion of the booking and payment process for the tour Package is not confirmation that the tour will proceed.
7.2 In the event that minimum tour numbers are not met, we reserve the right to impose a surcharge, amend itinerary events so that the tour may proceed, and/or cancel the tour.
7.3 Should we choose to impose a surcharge, you will have the right to cancel in accordance with the provisions of clause 5.5.
7.4 Should we choose to cancel the tour, you will be entitled to a full refund of the monies paid by you to us and we shall have no further liability to you.
8. Flights
8.1 Flights are not included as part of your package and are a separate product booked on your behalf with the relevant airline and are not provided by Wallabies Travel under these Terms.
8.2 As airlines reserve the right to alter schedules, Wallabies Travel cannot be held responsible when confirmed flights are subsequently changed or cancelled. Once issued, airline tickets are non-refundable and non- transferable. Please refer to the airline fare rules and conditions of carriage.
8.3 In the event that flights are cancelled or postponed or you cannot fly for any reason, including due to Government imposed Covid-19 travel restrictions, all refunds will be in accordance with the relevant airline’s terms and conditions. Wallabies Travel cannot be held responsible for your inability to travel. If you cannot travel for any reason outside of our control, you will not be entitled a package refund provided Wallabies Travel can fulfil the package.
8.4 All taxes and fees associated with the airfare (including fuel surcharges, departure taxes and government levies) are included in the package price but are subject to change without notice.
8.5 Subject to availability and payment of the additional costs, you may upgrade your flights. If flight upgrade payments are non-refundable we will notify you of this beforehand and as such if you cancel a package that includes an upgraded flight you will not be reimbursed for these payments.
8.6 All travel booked as part of a package will be subject to the relevant travel provider’s conditions of carriage in force from time to time. We shall not be liable for any breaches by you of the conditions of carriage and any subsequent refusal of the airline to allow you to travel.
8.7 You must arrive prior to the check in, and boarding times specified by the relevant airline or other travel service providers. We are unable to delay departure times and therefore will not be liable should you miss a departure time. We shall not be required to hold up a flight (or other travel service) to wait for you or to provide a seat on any other flight (or other travel service) if you do not arrive on time and miss the departure.
8.8 All journey times are approximate. We shall not be responsible for delays or cancellation caused by reasons outside of our direct control.
9. Accommodation
9.1 While we will endeavour to secure your preferred room request with the hotel, we are unable to guarantee these requests due to limitations on the number and types of rooms available.
9.2 Hotel and facility descriptions on the Wallabies Travel website and other publications are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, décor, view, or other specifications included in your booking.
9.3 Bonds or credit card imprints may be required by hotels. These are usually requested by the hotel at the time of check-in.
9.4 Wallabies Travel will not be responsible for any charges for additional hotel services used by you or any costs charged by hotels due to damage caused by you, or for the return of any part of a bond payment.
10. Tour merchandise
10.1 Where applicable, please choose tour merchandise sizes carefully as it will not be possible to exchange these items at a later date.
10.2 While every effort will be made to ensure all tour merchandise is correct, we cannot accept responsibility if the merchandise does not meet your personal expectations due to the limitations of the sizes, merchandise, or styles available.
11. Match tickets
11.1 All tickets included in your Package are supplied in accordance with the Ticket Terms and Conditions of the entity hosting the game, for which an administration fee is paid. This is included in the price of your Package. You agree to comply with the relevant Ticket Terms and Conditions.
11.2 The tickets that form part of your Package may not be resold or transferred without our prior written consent, and you cannot advertise or offer a ticket for transfer or resale on the internet or through any other medium. Tickets also cannot be used for advertising, promotion or other commercial purposes (including prizes, competitions or trade promotions) or to enhance the demand for other goods or services without the prior written permission of the host union.
11.3 If we are made aware of any prohibited use of your Match tickets, we reserve the right to cancel your tickets with no liability to you and we may refuse to transfer your booking.
11.4 If a Match you are scheduled to attend is cancelled, we will refund you the face value of your ticket if we are able to obtain a refund from the ticket issuer. If your package has already commenced prior to the Match being cancelled, the rest of the package will be unaffected by the Match cancellation and we will continue to provide you with the agreed services. We recommend you check your travel insurance to make sure that you are covered in the event that a Match you are due to attend is cancelled or postponed.
11.5 We will distribute your tickets to you in a manner that we deem most appropriate. We will let you know which method of distribution we intend to use prior to departure but reserve the right to amend this at any time. Once distributed tickets are your responsibility and cannot be replaced.
11.6 Please note that Wallabies Travel cannot be held responsible where the position or perceived quality of your seat at the Match does not meet your personal expectations.
11.7 If you would like your ticket seating allocation to be "linked" to other customers, please speak to one of our consultants. While every effort will be made to allocate Match seats for linked bookings together, this will be dependent on the ticket allocations we receive and cannot be guaranteed.
12. Wallabies Itineraries
12.1 The Wallabies fixtures and itineraries shown on the website and any Wallabies Travel published materials are correct at the time of publication but are subject to change without notice. Without limiting the foregoing, if the Match schedules are changed due to circumstances beyond the control of Wallabies Travel, the supporter Package inclusions and pricing may have to be altered.
13. Special events and promotions
13.1 The celebrities or players in attendance at an Event are at the complete discretion of Wallabies Travel and/or Rugby Australia, and you acknowledge that the people advertised as being in attendance at an Event may change at short notice.
13.2 The date, time and venue of an Event may change due to reasons outside our control. We are not responsible for any additional costs if such changes do not fit in with your travel and accommodation plans.
14. Our responsibilities
14.1 The services that we supply consist solely of:
14.2 We undertake to perform these services in accordance with the relevant laws, with reasonable care and skill. However, we will not be held liable for any loss, damage, or claim arising from acts or defaults outside the control of Wallabies Travel and its employees - including (but not limited to) suppliers of travel, accommodation, and Match tickets in connection with your Package.
14.3 To the extent permitted by law, our liability to you and your party will be limited to the value of the total cost of your Package.
15. Documentation
15.1 Please check all of the confirmation letters and documentation distributed to you in relation to your travel and accommodation to ensure it fully meets your requirements. You must bring any errors to our attention at least 14 days before your travel date or we cannot guarantee the errors will be corrected to your satisfaction. Wallabies Travel will not accept responsibility for any documents subsequently altered without our consent.
16. Passport and visa requirements
16.1 If your Package includes services fulfilled outside Australia, you will need a current passport that must be valid for at least six (6) months after your return to Australia.
16.2 You must check passport, visa, immigration, health, and customs regulations and requirements well in advance. It is your responsibility to ensure you have the correct documentation to allow your entry overseas and/or return to Australia.
16.3 Official travel advice issued by the Australia Department of Foreign Affairs and Trade is available by visiting: https://www.smartraveller.gov.au. We recommend that you review and consider this information prior to making your booking and prior to departure.
17. Match Cancellation
17.1 Match Tickets: You will receive a full refund for Match Tickets included in your package if:
17.2 Travel Element: You will receive a full refund for the elements of your Package other than the Match Tickets (i.e. Travel Elements), you will receive a full refund if:
17.3 you acknowledge that governments, either at state, federal or national level, may impose border restrictions at any time. In the event border restrictions are imposed by any government at a state, federal or national level, Wallabies Travel will not be liable for any additional costs incurred by you as a result of the border restrictions, including but not limited to, the cost of quarantine at a managed isolation facility and/or any additional accommodation, travel and incidental expenses not included in your package.
18. Force Majeure
18.1 If we are delayed in or prevented from performing our obligations due to any event or circumstances beyond our reasonable control (including, but not limited to, natural disasters, war or riots, acts of terrorism (including the threat of terrorism), disease, epidemic, pandemic, government policy, host union decision, closed or congested airports, technical problems and including for the avoidance of doubt any rescheduling, relocation or cancellation of any Match or Event as a result of any of the foregoing ,then such delay or non-performance shall not be deemed a breach or entitle a claim for injury, damage, loss, delay, additional expenses or inconvenience.
18.2 Our obligations shall be suspended while such Force Majeure Event continues.
18.3 In the event that that part or whole of the Travel Package cannot be performed due to a Force Majeure Event, or you are prevented from attending an Event due to a Force Majeure Event, we will take all reasonable steps to source refunds from third party suppliers to the maximum extent possible and we will pass on all refunds to you, subject to deductions for reasonable costs and expenses.
19. Accident Compensation
19.1 To the extent permitted by law, Wallabies Travel is not responsible for any personal injury you or any of your party suffer during your travels or arising out of or in connection with use of a Package.
20. Limitation of Liability
20.1 Except as required by law (and to the minimum extent required by law), neither party shall be liable to the other for any indirect or consequential losses, costs or damages that arise out of or that are in connection with any duty or obligation under these Terms and Conditions or any duty or obligation at law.
20.2 Wallabies Travel will not be liable where any failure in the performance of the contract is due to:
(a) you or a member of your party (for example if you break a law in the country visited); or
(b) a third party unconnected with the provision of your Package or arrangements; or
(c) unusual, unavoidable, unforeseeable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which we or our suppliers, even with all due care, could not foresee or forestall.
20.3 To the extent that we have any liability to you under these Terms and Conditions or at law, that liability shall be capped at the total cost of your Package.
20.4 You will indemnify Wallabies Travel from and against all claims, costs, losses, damages, expenses, demands and liabilities suffered or incurred by Wallabies Travel as a result of a breach by the you or a member of your party of these Terms and Conditions or in connection with, resulting from, or arising out of any and all acts or omissions of you or a member of your party.
21.1 Our collection, storage, and use of your personal information is subject to Wallabies Travel's privacy policy which can be found at www.wallabiestravel.com.au, and is also subject to all applicable laws, including the Privacy Act 1988 (Cth).
21.2 You have the right to access your personal information recorded by us and to have it updated and corrected as necessary by contacting one of our travel agents.
22.1 Australian Consumer Law applies to the services we provide and nothing in these Terms and Conditions is intended to contract out of or limit the application of the Australian Consumer Law.
22.2 If you are entering into and agreeing to these Terms and Conditions in the course of trade (as that term is defined under Australian Consumer Law), then we each confirm, acknowledge and agree that the goods and services are supplied to you and acquired by you in trade for a business purpose, and that the statutory guarantees and implied terms, covenants and conditions contained in the Australian Consumer Law are excluded to the fullest extent permitted at law, and do not apply.
23.1 The Frustrated Contracts Act 1978 does not apply to these Terms and Conditions. Therefore, neither party may make any claim relying on the Frustrated Contracts Act 1978 in the event that this contract is deemed to be frustrated.
25.1 All reasonable care has been taken to ensure the accuracy of information on the website and other published material - however, prices and services offered are subject to change without notice.
26.1 These Terms and Conditions are governed by the law of Victoria and the courts of Victoria shall have exclusive jurisdiction to settle any dispute which may arise from these Terms and Conditions.
Appendix 1
Acceptance: refers to a confirmation that your order for a Package has been received, which will include details of the Package and payment information.
Booking: refers to the dispatch of Acceptance by us to you and receipt of the deposit and/ or full payment for your Package.
Event: refers to the relevant sports or hospitality Event related to your Package.
Force Majeure Event: refers to any Event or circumstances beyond the reasonable control of a party, including without limitation industrial or civil disputes, war, governmental action, riot, fire, flood, drought, act of God, terrorism (including the threat of terrorism), an outbreak or spread of a virus or disease classified as a pandemic or an epidemic , any legislation, ruling, regulation, decision (including the failure to grant any necessary permissions) of any relevant government, court or Event organiser and including for the avoidance of doubt any rescheduling, relocation or cancellation of the Tickets as a result of any of the foregoing.
Match: refers to a rugby match played between the Wallabies and British and Irish Lions in 2025.
Package: refers to products or services marketed, promoted and sold by Wallabies Travel to Customers.
Terms and Conditions: refers to these Terms and Conditions.
Ticket: refers to Tickets to a Match.
Ticket Terms and Conditions: refers to the Terms and Conditions applicable to each Ticket as specified by the official Ticket supplier.