Let us answer some questions you may have about Wallabies Travel


Please see below for some helpful information regarding your purchase for the British & Irish Lions Tour 2025 with Wallabies Travel.

We will update this page on a regular basis and will be in touch via email with customers regarding any important updates.




When will I receive more information about my booking and the event, in general? 

Our Wallabies Travel Guest Experience team will be in touch during the lead up to the event as new event information is released by organisers. Itineraries to Wallabies Travel customers will be sent closer to match date and tickets will follow shortly after. 


Package Payments

I’ve paid my 40% deposit. When is final payment due?

Final payment for British & Irish Lions Tour 2025 packages are due prior to 01 February 2025. If you would like to discuss payment of have any questions regarding your package payment, please contact [email protected].


How can I pay for my package?

We have bank transfer and credit card payment options available for customers.



Our team are currently working through the merchandise offering for British & Irish Lions Tour customers. We will be in touch later in the year to confirm preferences, sizing and delivery addresses etc.



Purchasing Travel Insurance is a requirement of our Booking Terms and Conditions. The team at Wallabies Travel recommend that customers purchase travel insurance from the date they purchase a Package in anticipation for their trip.


What’s your cancellation policy? 

Please refer to Clause 4 in the Booking Terms and Conditions on our website. 


What can I bring into the venue?

Please review the Rugby AU Terms of Admission and the relevant venue conditions below to view prohibited items:

Accor Stadium

Adelaide Oval

Allianz Stadium

GIO Stadium

Marvel Stadium


Optus Stadium

Suncorp Stadium




When will I get my tickets? 

Your tickets will be accessible closer to the tour start date. We are awaiting information from Rugby Australia and the tour ticketing partner to advise what format tickets will be distributed in and when they will be ready to send.

We anticipate that tickets will be circulated to customers in May 2025 (TBC). We will be in touch with customers when we have more information.


Can I upgrade my tickets?

Subject to availability, the Wallabies Travel team can facilitate ticket category upgrades. Please get in touch with our team at [email protected] to discuss options.


Can I cancel my tickets for a refund? 

Packages are generally non-refundable, however please refer to the Booking Terms and Conditions on our website to see the circumstances where you might be entitled to a refund. 


I now need a wheelchair/accessible seat – how can I arrange this? 

Please advise of your requirement for wheelchair/accessible seating and we will happily assist you with your booking.


Can I buy only tickets from Wallabies Travel? 

Wallabies Travel sells packages that are inclusive of accommodation and tickets. Tickets cannot be purchased on their own through Wallabies Travel.


Do Wallabies Travel packages include flights? 

Wallabies Travel packages to not include flights. However, we can assist with making flight arrangements for customers. If you would like our team's assistance with flights, please get in touch via [email protected].


Is Wallabies Travel the same as Wallabies/Rugby Australia? 

Wallabies Travel is a proud partner of Rugby Australia and manage the official travel programme for Wallabies fixtures, domestic and international. Rugby Australia is the governing body for Rugby Union in Australia and manage the end-to-end facilitation of Wallabies fixtures. 



Hotel Pre-Authorisation 

It is standard hotel policy to take a ""pre-authorisation"" of your credit card at check-in, to ensure you have enough funds to pay any incidental charges incurred. The amount will depend on your length of stay and vary between hotels. A pre-authorisation is a validity check of your credit card. This ""blocks"" an amount reducing your credit card limit. It is NOT a transaction charge and will not appear on your statement. Depending on your credit card bank’s set up, the pre-authorisation amount should typically drop off within 1-2 weeks. 


Can I get a copy of my hotel booking confirmation? 

Wallabies Travel is unable to provide hotel confirmation numbers for individual bookings until a couple of weeks out from the check-in date. The reason for this being that the rooms are held under a group booking and are not allocated to individual customers until closer to the arrival date. Once you have booked with us, your room is secured. 

If your preference is to have your hotel confirmation number, please send a request to our team at [email protected].


Can I add an extra night/s to my hotel booking and/or upgrade my hotel room allocation? 

The Wallabies Travel team will happily assist you with any additional night and room upgrade requests, please get in touch via [email protected].  


I've booked additional night/s with the hotel myself. Can I have the bookings linked? 

Yes - if the room type is the same. Please send our team at [email protected] the booking confirmation that the hotel has provided you for the night/s you have booked yourself and we will add this to our accommodation notes. When we share our rooming list with the hotel, staff will see that the two bookings align and keep you in the same room, to avoid any mid-stay movements. 


Can I leave a day earlier/arrive a day later from my hotel? 

Yes. However, we will not be able to secure a refund for the reduction in number of nights with the hotel. 


Can I check in earlier than the hotel’s check in time? 

If your room is ready prior to the specified check in time, the hotel will be able to check you in.

If your room is not ready, the hotel can store your luggage until the specified time of check in when you can access your allocated room.


Can I check out later than the hotel’s check out time? 

You will need to request this directly with the hotel (upon check in) who will advise you if they can support your request. 


Can I park my car at the hotel? 

If you wish to add hotel car parking to your booking, please let us know. We will liaise with the hotel and request costs and availability. 


Can I accrue hotel loyalty point with my booking? 

All bookings made via Wallabies Travel do not accrue hotel loyalty points.